Reporting API Reference Fields

AgentModeEventDef

Name	Type	Date Filter	Can Filter	Can Group
_id	Object
AgentId	Number		X
ChannelProviderId	Number		X
CurrentChannelStateId	Number		X
CurrentChannelStateTrackedAs	StateTrackedAs		X
Epoch	Number		X
EpochDate	Number		X	X
EpochHour	Number		X	X
EpochQuarterHour	Number		X	X
EventAtUtc	Date/Time	X	X
EventType	ReportMessageEventType		X
FirstName	Boolean		X
LastName	Boolean		X
LoggedIn	Boolean		X
PendingStateId	Number		X
PreviousChannelStateDuration	Number		X
PreviousChannelStateId	Number		X
PreviousChannelStateTrackedAs	StateTrackedAs		X
QueueList	Other (object[])
RoutingProfileId	Number		X
SubState	SubState		X
TenantId	Number		X

InteractionRollupDef

Name	Type	Date Filter	Can Filter	Can Group	Is Computed
_id	Object		X
ANI	Boolean		X
AbandonType	AbandonTypes		X	X
AbandonedAtUtc	Date/Time	X	X
AbandonedQuarterHourUtc	Date/Time			X	X
AbandonedHourUtc	Date/Time			X	X
AbandonedDayUtc	Date/Time			X	X
AbandonedTime	Number		X
AcceptTime	Number		X
AgentFirstName	Boolean		X
AgentFirstResponseTime	Number		X
AgentHandleTime	Number		X
AgentId	Number		X	X
AgentLastName	Boolean		X
AgentReplyCount	Number		X
ChannelProviderType	ChannelProviderTypes		X	X
ChannelType	ChannelTypes		X	X
ChannelUniqueIdentifier	Boolean		X
CurrentQueueCount	Number		X
CustomerReplyCount	Number		X
DNIS	Boolean		X	X
DataErrorDetected	Boolean		X
Direction	MotionEventDirections		X	X
EndedDateTimeUtc	Date/Time	X	X
EndedDayUtc	Date/Time			X	X
EndedHourUtc	Date/Time			X	X
EndedQuarterHourUtc	Date/Time			X	X
EndedDateUtc	Date/Time	X	X
EndedEpoch	Number		X
EndedEpochDate	Number		X	X
EndedEpochHour	Number		X	X
EndedEpochQuarterHour	Number		X	X
EndedReason	ConversationEndedTypes		X	X
EventCount	Number		X
FirstAcceptedAtUtc	Date/Time	X	X
FirstAcceptedDayUtc	Date/Time			X	X
FirstAcceptedHourUtc	Date/Time			X	X
FirstAcceptedQuarterHourUtc	Date/Time			X	X
FirstAcceptedEpoch	Number		X
FirstDeliveredAtUtc	Date/Time	X	X
FirstDeliveredEpoch	Number		X
FirstDequeuedAtUtc	Date/Time	X	X
FirstDequeuedEpoch	Number		X
FirstQueuedAtUtc	Date/Time	X	X
FirstQueuedDayUtc	Date/Time			X	X
FirstQueuedHourUtc	Date/Time			X	X
FirstQueuedQuarterHourUtc	Date/Time			X	X
FirstQueuedEpoch	Number		X
FirstRollupAtUtc	Date/Time	X	X
FromCity	Boolean		X
FromCountry	Boolean		X
FromState	Boolean		X
FromZip	Boolean		X
HasQueued	Boolean		X
HoldCount	Number		X
InteractionId	GUID		X
InteractionIdStr	Boolean		X
InteractionTime	Number		X
IsAbandoned	Boolean		X
AbandonedApplied	Number				X
IsAnswered	Boolean		X
AnsweredApplied	Number				X
IsCRMUpdateEvent	Boolean		X
IsInServiceLevel	ServiceLevelResult		X	X
IsInServiceLevelApplied	Number				X
ServiceLevelApplies	Number				X
LongestTimeWaitingOnAgent	Number		X
LongestTimeWaitingOnCustomer	Number		X
MostRecentRollupAtUtc	Date/Time	X	X
MuteCount	Number		X
QueueId	Number		X	X
QueuedTime	Number		X
RecordWrittenAtEpoch	Number		X
RecordWrittenAtUtc	Date/Time	X	X
RoutingProfileId	Number		X
ServiceLevelSeconds	Number		X
StartedDateTimeUtc	Date/Time	X	X
StartedDayUtc	Date/Time			X	X
StartedHourUtc	Date/Time			X	X
StartedQuarterHourUtc	Date/Time			X	X
TotalWaitTime	Number				X
StartedDateUtc	Date/Time	X	X
StartedEpoch	Number		X
StartedEpochDate	Number		X	X
StartedEpochHour	Number		X	X
StartedEpochQuarterHour	Number		X	X
StirVerstat	Boolean		X
TenantId	Number		X	X
TicketId	Number		X
TotalHoldTime	Number		X
TotalMuteTime	Number		X
TotalRingTime	Number		X
TotalTalkTime	Number		X
TotalTimeWaitingOnAgent	Number		X
TotalTimeWaitingOnCustomer	Number		X
WasDelivered	Boolean		X
WorkflowTime	Number		X

Reporting API Reference Enumerations

AbandonTypes

Name	Value
BeforeSL	0
BeforeSL	0
AfterSL	1

ChannelProviderTypes

Name	Value
UNKNOWN_UNKNOWN	0
BotFramework_Chat	1
Twilio_Voice	2
Twilio_SMS	3
API_API	4
TIMED_CRON	5
SendgridInbound_Email	6
Mcx_Web	7

ChannelTypes

Name	Value
Unknown	0
Chat	1
Phone	2
Video	3
Email	4
API	5
SMS	6
CaseRouting	7

ConversationEndedTypes

Name	Value
AgentEnded	0
CustomerEnded	1
AgentTimedOut	2
CustomerTimedOut	3
TimedOutInQueue	4
GenericTimeout	5
Unknown	6
AgentPingTimeout	7
CustomerPingTimeout	8
CustomerSideNotAvailable	9
TimeoutCaughtOnTimer	10
CustomerDisconnectedInQueue	11
CustomerDisconnectedInWorkflow	12
Block	13
Reset	14
BotEnded	15
CustomerPingTimeoutWhileInQueue	16
EndedWithError	17
CallBusy	18
CallCircuitFailure	19
CallTransferred	20
QueueingError	21

MotionEventDirections

Name	Value
Inbound	0
Outbound	1

ReportMessageEventType

Name	Value
INVALID_MESSAGE	0
INTERACTION_STARTED	1
INTERACTION_ERROR	2
INTERACTION_WORKFLOW_CONNECTED	3
INTERACTION_WORKFLOW_ABANDONED	4
INTERACTION_WORKFLOW_EXIT	5
INTERACTION_QUEUE_CONNECTED	6
INTERACTION_QUEUE_ABANDONED	7
INTERACTION_TICKET_CREATED	8
INTERACTION_WORKITEM_CREATED	9
INTERACTION_DELIVERED	10
INTERACTION_REJECTED	11
INTERACTION_ACCEPTED	12
INTERACTION_PARTY_CONNECTED	13
INTERACTION_PARTY_RESPONDED	14
INTERACTION_HOLD	15
INTERACTION_UNHOLD	16
INTERACTION_REDIRECTED	17
INTERACTION_MUTE	18
INTERACTION_UNMUTE	19
INTERACTION_PARTY_DISCONNECTED	20
INTERACTION_ENDED	21
AGENT_LOGGED_IN	22
AGENT_LOGGED_OUT	23
AGENT_STATE_CHANGED	24
INTERACTION_REPORTING_TAG_AS_COMPLETED	25
INTERACTION_REPORTING_TAG_ADD	26
INTERACTION_REPORTING_TAG_REMOVE	27
INTERACTION_QUEUE_DEQUEUED	28
INTERACTION_VOICEMAIL	29
INTERACTION_INITIATED	30
INTERACTION_REQUEUED	31
AGENT_REJECTED	32
INTERACTION_PARKED	33
INTERACTION_UNPARKED	34
RING_GROUP_CALL_INITIATED	35
RING_GROUP_CALL_COMPLETED	36
RING_GROUP_CALL_ANSWERED	37
RING_GROUP_CALL_MEMBER_FAILED	38
RING_GROUP_CALL_UNKNOWN_PHONE	39
RING_GROUP_CALL_MEMBER_NOANSWER	40
RING_GROUP_CALL_MEMBER_UNAVAILABLE	41

ServiceLevelResult

Name	Value
False	0
True	1
NotEligible	-1

StateTrackedAs

Name	Value
Available	0
Unavailable	1
Unknown	2
LoggedOff	3

SubState

Name	Value
None	0
AtCapacity	1
OutOfService	2
Outbound	3
Working	4