Interaction Details from Reporting API

Interaction - The end-to-end communications with a particular agent and user through a particular channel.
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Parameters

Queues - Queues can be pulled from the Queue API call
Filter If left blank all values are returned. If fields added only chosen fields will be returned.
- For more information on Filters see: Reporting Filters
StartDateTime - When to start pulling data from API.
EndDateTime - When to stop pulling data from API.
RelativePeriodStart - To start query one of multiple days in the future, 1,2, etc. or to do in past -1, -2, etc.
RelativePeriodEnd - To end query one of multiple days in the future, 1,2, etc. or to do in past -1, -2, etc.
RelativeTimeZone For API information about Times Zone, please visit this page on Time Zones.
- When left blank the default is UTC.
- Date ranges can be in ISO format.
DateFilterField - Any of the specific date fields can be used as a filter.
Resolution - Size periods of the request. Can be by quarter hour, 1 hour, or 1 day.
Fields - See Reporting API Field Definitions
OrderBy - Any string in the result can be used to order the results.
Limit - Limits the number of search results.
Offset - This value goes along with Limit. The offset is where the limit starts.
- Ex. A user wants 10 results, but doesn't want the first 15 displayed. A Limit of "10" and an Offset of "15" would give results 16 through 25.
It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

200
401
403

Example return::

{
      "_id": "62deb3372ffcd28a9d589dd4",
      "InteractionId": "3f3483cd-8ad4-4304-ba78-9f9d61d17ba4",
      "InteractionIdStr": "3f3483cd-8ad4-4304-ba78-9f9d61d17ba4",
      "StartedDateTimeUtc": "2022-07-25T15:08:57.025Z",
      "EndedDateTimeUtc": "2022-07-25T15:17:05.422Z",
      "FirstQueuedAtUtc": null,
      "FirstDequeuedAtUtc": null,
      "FirstAcceptedAtUtc": "2022-07-25T15:09:09.823Z",
      "FirstDeliveredAtUtc": "2022-07-25T15:09:02.364Z",
      "AbandonedAtUtc": null,
      "EndedReason": 20,
      "EventCount": 52,
      "CurrentQueueCount": 0,
      "AgentReplyCount": 0,
      "CustomerReplyCount": 0,
      "AgentFirstResponseTime": null,
      "TotalTimeWaitingOnAgent": null,
      "TotalTimeWaitingOnCustomer": null,
      "TotalTalkTime": 32.5941229,
      "TotalRingTime": 7.4597789,
      "TotalHoldTime": 27.7560036,
      "TotalMuteTime": 323.08310220000004,
      "WorkflowTime": null,
      "HoldCount": 4,
      "MuteCount": 4,
      "LongestTimeWaitingOnAgent": null,
      "LongestTimeWaitingOnCustomer": null,
      "FirstRollupAtUtc": "2022-07-25T15:19:17.214Z",
      "MostRecentRollupAtUtc": "2022-07-25T15:19:17.214Z",
      "QueueId": null,
      "TicketId": null,
      "TenantId": 2,
      "AgentId": 10614,
      "AgentFirstName": "Agent First Name",
      "AgentLastName": "Agent Last Name",
      "RoutingProfileId": 6,
      "ANI": "+16146183900",
      "DNIS": "+16144541293",
      "FromCity": null,
      "FromState": null,
      "FromZip": null,
      "FromCountry": null,
      "StirVerstat": null,
      "ChannelUniqueIdentifier": "3f3483cd-8ad4-4304-ba78-9f9d61d17ba4",
      "ChannelProviderType": 2,
      "ChannelType": 2,
      "ServiceLevelSeconds": 0,
      "Direction": 1,
      "IsCRMUpdateEvent": false,
      "DataErrorDetected": false,
      "StartedDateUtc": "2022-07-25T00:00:00Z",
      "EndedDateUtc": "2022-07-25T00:00:00Z",
      "InteractionTime": 488.3968609,
      "AcceptTime": 7.4597789,
      "QueuedTime": null,
      "AbandonedTime": null,
      "StartedEpoch": 1658761737,
      "StartedEpochDate": 1658707200,
      "StartedEpochQuarterHour": 1658761200,
      "StartedEpochHour": 1658761200,
      "EndedEpoch": 1658762225,
      "EndedEpochDate": 1658707200,
      "EndedEpochHour": 1658761200,
      "EndedEpochQuarterHour": 1658762100,
      "RecordWrittenAtUtc": "2022-07-25T15:19:17.214Z",
      "RecordWrittenAtEpoch": 1658762100,
      "FirstQueuedEpoch": null,
      "FirstDequeuedEpoch": null,
      "FirstAcceptedEpoch": 1658761749,
      "FirstDeliveredEpoch": 1658761742,
      "AbandonType": 0,
      "IsInServiceLevel": -1,
      "AgentHandleTime": 483.0579721,
      "IsAnswered": true,
      "IsAbandoned": false,
      "HasQueued": false,
      "WasDelivered": true,
      "AbandonedQuarterHourUtc": null,
      "AbandonedHourUtc": null,
      "AbandonedDayUtc": null,
      "EndedDayUtc": "2022-07-25T05:00:00Z",
      "EndedHourUtc": "2022-07-25T15:00:00Z",
      "EndedQuarterHourUtc": "2022-07-25T15:15:00Z",
      "FirstAcceptedDayUtc": "2022-07-25T05:00:00Z",
      "FirstAcceptedHourUtc": "2022-07-25T15:00:00Z",
      "FirstAcceptedQuarterHourUtc": "2022-07-25T15:00:00Z",
      "FirstQueuedDayUtc": null,
      "FirstQueuedHourUtc": null,
      "FirstQueuedQuarterHourUtc": null,
      "AbandonedApplied": 0,
      "AnsweredApplied": 1,
      "IsInServiceLevelApplied": 0,
      "ServiceLevelApplies": 0,
      "StartedDayUtc": "2022-07-25T05:00:00Z",
      "StartedHourUtc": "2022-07-25T15:00:00Z",
      "StartedQuarterHourUtc": "2022-07-25T15:00:00Z",
      "TotalWaitTime": null
    }