Agent Case Statuses from Reporting API

A Case is the set of information related to a situation or occurrence with a patron. (AKA "ticket"). A case is normally created at the point where interaction is queued. There are other circumstances where a case can be created: new email without a trigger, an API call, entered through an embedded web application or directly entered from the MCP (MotionCX Portal Client) application.
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Parameters

No Parameters in this request.

Responses available:

Example return:

{
  "resultCode": 0,
  "resultCodeName": "Success",
  "data": [
    {
      "id": 1,
      "name": "Closed"
    },
    {
      "id": 3,
      "name": "Hold"
    },
    {
      "id": 7,
      "name": "Needs Escalation"
    },
    {
      "id": 0,
      "name": "Open"
    },
    {
      "id": 4,
      "name": "Rejected"
    },
    {
      "id": 6,
      "name": "Waiting for Confirmation"
    },
    {
      "id": 2,
      "name": "Waiting for More Info"
    },
    {
      "id": 5,
      "name": "Working"
    }
  ],
  "dataType": "IdNamePair",
  "hasPaging": false
}