This call allows editing and making a current or new Routing Profile.

• Administration > Interaction Admin > Routing Profiles.
• For a list of Routing Profiles use this call.
• Authentication required, please visit this page for Authentication How To.

Parameters

• Id - The id of the Routing Profile.
• TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
• Description - Detailed description of Routing Profile.
• Workstates - WorkstateSetID and DefaultWorkstateId.
  • These are the available and unavailable sets.
  • A complete list of available workstates can be found with this call.
• Queues - QueueId, Priority, and ChannelTypeID.
  • These are the Queue variables that can be set.
  • A complete list of available queues can be found with this call.
• ChatChannelSettings - Chat settings set up is here if used. AutomaticPickup, OfferedTimeout, DisplayNewCaseInBackground, ConcurrentChatLimit, MetaData (see support for more details), ScreenCapture (not currently implemented).
• CaseRoutingChannelSettings - Case Settings (AKA "Tickets") set up is here if used. AutomaticPickup, OfferedTimeout, DisplayNewCaseInBackground, Limit, Sorting Method, StatusID (Available, Logged Out, etc.), StatusCategoryID, AssignTicketStatusID (Open, Closed, etc.) ScreenCapture (not currently implemented).
• PhoneChannelSettings - How the phone can interact with the Agent set up is here if used. AutomaticPickup, OfferedTimeout, DisplayNewCaseInBackground, MetaData (see support for more details), ScreenCapture (not currently implemented).
• It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

• 200
• 401
• 403

Example return: