post https://api.motioncxapps.com/crm/external/v1/email/ticket/comments
Case (aka "Ticket") comments # WIP
- This API calls allows comments to be added to tickets via API call
- Authentication required, please visit this page for Authentication How To.
Parameters
- TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
- TicketID - Case number.\
- Comment - enter a string to put on the ticket as a comment.
- Type - 0 for internal only comment and 1 for public comment.
- Status - Open 0 or closed 1.
- UserID - ID column in Administration > Users
- ReopenIfNeeded - Tue to re-open, False to do nothing to Status.
- SendEmail - True to Send, False to not send an email.
- CreateHistory - Every comment creates history. Not sending a comment and making createHistory to false will not leave a history line.
- UseEmptyBodyTemplate - Contact support for advanced options.
- EmailTemplateID - Contact support for advanced options.
- Origin - Source of who or what did the comment, it can be Email Inbound, Outbound, CustomerSupport, etc.
- It is recommended advanced filter object be done outside of the API document for best results.
Responses available:
- 200
- 401
- 403