get https://api.motioncxapps.com/crm/external/v1/queues
Queues
- Authentication required, please visit this page for Authentication How To.
- Administration > Interaction Admin > Queues.
Parameters
- TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
- emailinput - Search via email
- It is recommended advanced filter object be done outside of the API document for best results.
Responses available:
- 200
- 401
- 403
Example return:
[
{
"id": 2087,
"tenantId": 2,
"name": "company Test Q1 Service",
"description": "For IVR Build testing",
"allowWebCreate": true,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": false,
"requireLockDuration": null,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 5,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2088,
"tenantId": 2,
"name": "company Test Q2 Sales",
"description": null,
"allowWebCreate": true,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": true,
"requireLockDuration": 5,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 0,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2089,
"tenantId": 2,
"name": "company Test Q3 Gift Card",
"description": null,
"allowWebCreate": true,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": true,
"requireLockDuration": 5,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 5,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2090,
"tenantId": 2,
"name": "company Test Q4 Stores",
"description": null,
"allowWebCreate": true,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": true,
"requireLockDuration": 5,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 5,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2091,
"tenantId": 2,
"name": "company Test Q5 Weddings",
"description": null,
"allowWebCreate": true,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": true,
"requireLockDuration": 5,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 5,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2051,
"tenantId": 2,
"name": "Chat",
"description": "here we go",
"allowWebCreate": true,
"allowPublicWebCreate": true,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": true,
"suppressEmailStatusChanged": true,
"suppressEmailCreate": true,
"suppressEmailInternalComment": true,
"suppressEmailPublicComment": false,
"suppressEmailClosed": true,
"requireLock": true,
"requireLockDuration": 5,
"allowQueueTransfer": true,
"enableDispositions": false,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": true,
"acwTime": 0,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2073,
"tenantId": 2,
"name": "Conditonal Field Testing",
"description": "Description for 'Conditional Field Testing queue' - ID 2073",
"allowWebCreate": true,
"allowPublicWebCreate": true,
"allowEmailCreate": false,
"emailInput": "My",
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": false,
"suppressEmailCreate": false,
"suppressEmailInternalComment": false,
"suppressEmailPublicComment": false,
"suppressEmailClosed": false,
"requireLock": false,
"requireLockDuration": null,
"allowQueueTransfer": true,
"enableDispositions": false,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": true,
"acwTime": 0,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2086,
"tenantId": 2,
"name": "Voice Inbound",
"description": "test description for voice inbound queue",
"allowWebCreate": false,
"allowPublicWebCreate": false,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": false,
"suppressEmailCreate": false,
"suppressEmailInternalComment": false,
"suppressEmailPublicComment": false,
"suppressEmailClosed": false,
"requireLock": false,
"requireLockDuration": null,
"allowQueueTransfer": true,
"enableDispositions": true,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": false,
"acwTime": 5,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 2
},
{
"id": 2080,
"tenantId": 2,
"name": "My IB Email",
"description": "Test queue for inbound email ",
"allowWebCreate": true,
"allowPublicWebCreate": true,
"allowEmailCreate": true,
"emailInput": "[email protected]",
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": false,
"suppressEmailCreate": false,
"suppressEmailInternalComment": false,
"suppressEmailPublicComment": false,
"suppressEmailClosed": false,
"requireLock": false,
"requireLockDuration": null,
"allowQueueTransfer": true,
"enableDispositions": false,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": true,
"acwTime": 0,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
},
{
"id": 2074,
"tenantId": 2,
"name": "My Queue",
"description": "My test queue",
"allowWebCreate": true,
"allowPublicWebCreate": true,
"allowEmailCreate": false,
"emailInput": null,
"suppressEmailAll": false,
"suppressEmailInternal": false,
"suppressEmailStatusChanged": false,
"suppressEmailCreate": false,
"suppressEmailInternalComment": false,
"suppressEmailPublicComment": false,
"suppressEmailClosed": false,
"requireLock": false,
"requireLockDuration": null,
"allowQueueTransfer": true,
"enableDispositions": false,
"requireDispositionOnCaseClose": false,
"requireCommentOnStatusChange": true,
"acwTime": 0,
"requireContactOnCaseSave": false,
"commentParticipantSetting": 0
}
]