/irm/v1/channels

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This request adds Interaction Channels.

Parameters

  • TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
  • Name - Name of new Interaction Channel.
  • Description - Description of new Interaction Channel.
  • Type - What the interaction will be.
    • Phone, chat, bot etc.
  • ProviderType - Where the interaction originates from.
    • Bot, Chat, Phone Provider, etc.
  • JsonData - Contact support for advance JSON strings.
  • It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

  • 200
  • 401
  • 403

Example return:

A 200 means the Interaction Channel was updated successfully

Body Params
int32
required
string
required
length ≥ 1
string | null
int32
enum

0=Unknown,1=Chat,2=Phone,3=Video,4=Email,5=API,6=SMS,7=CaseRouting

int32
enum

0=UNKNOWN_UNKNOWN,1=BotFramework_Chat,2=Twilio_Voice,3=Twilio_SMS,4=API_API,5=TIMED_CRON,6=SendgridInbound_Email,7=Mcx_Web,999999=NULL_HANDLER

string
required
length ≥ 1
Headers
string
enum
Defaults to application/json

Generated from available response content types

Allowed:
string
enum
Defaults to application/json

Generated from available request content types

Allowed:
Responses

401

Unauthorized

403

Forbidden

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Response
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