post https://api.motioncxapps.com/reporting/api/v1/lookup/case-statuses
Agent Case Statuses from Reporting API
- A Case is the set of information related to a situation or occurrence with a patron. (AKA "ticket"). A case is normally created at the point where interaction is queued. There are other circumstances where a case can be created: a new email without a trigger, an API call, entered through an embedded web application, or directly entered from the MCP (MotionCX Portal Client) application.
- Authentication required, please visit this page for Authentication How To.
Parameters
- No Parameters in this request.
Responses available:
- 200
- 401
- 403
Example return:
{
"resultCode": 0,
"resultCodeName": "Success",
"data": [
{
"id": 1,
"name": "Closed"
},
{
"id": 3,
"name": "Hold"
},
{
"id": 7,
"name": "Needs Escalation"
},
{
"id": 0,
"name": "Open"
},
{
"id": 4,
"name": "Rejected"
},
{
"id": 6,
"name": "Waiting for Confirmation"
},
{
"id": 2,
"name": "Waiting for More Info"
},
{
"id": 5,
"name": "Working"
}
],
"dataType": "IdNamePair",
"hasPaging": false
}