Contacts

• How to find all available information on an existing customer Contact.
• Authentication required, please visit this page for Authentication How To.

Parameters

• TenantID - How you specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
• ID - (AKA contactID) Numeric identifier of agent.
• Email - agent email address.
• FirstName - Agent First Name.
• LastName - Agent Last Name.
• Phone - Agent inbound phone.
• Organization - Org name, ex. MotionCX.
• Title - Organizational title, ex. - Agent, Supervisor, etc.
• Alias - Used to hide the real name of the agent.
• IsAgent - Sort of agents vs non-agetns.
• IsDidabled - Sort of Enabled vs Disabled (inactive) agents.
• AddRelatedTickets - Deprecated. No Longer used.
• RemoveRelatedTickets - Deprecated. No Longer used.
• ExternalID - Field made for use if a customer has an external system to link ticket information. For more details, please contact MotionCX Support.

Responses available:

• 200
• 401
• 403

Example return:

[
  {
    "id": 13722,
    "tenantId": 2,
    "relatedUserId": null,
    "createdAt": "2022-07-11T15:13:42.2566667",
    "email": "[email protected]",
    "firstName": "Test",
    "lastName": "Agent",
    "address1": null,
    "address2": null,
    "city": null,
    "state": null,
    "postCode": null,
    "phone": null,
    "name": "Test Agent",
    "displayName": [
  {
    "id": 13722,
    "tenantId": 2,
    "relatedUserId": null,
    "createdAt": "2022-07-11T15:13:42.2566667",
    "email": "[email protected]",
    "firstName": "Test",
    "lastName": "Agent",
    "address1": null,
    "address2": null,
    "city": null,
    "state": null,
    "postCode": null,
    "phone": null,
    "name": "Test Agent",
    "displayName": "Test Agent",
    "isAgent": true,
    "organization": "",
    "title": "",
    "alias": "",
    "externalId": null,
    "isDisabled": false
  }
],
    "isAgent": true,
    "organization": "",
    "title": "",
    "alias": "",
    "externalId": null,
    "isDisabled": false
  }
]