get https://api.motioncxapps.com/crm/external/v1/ticket/comments
All Comments on a Case (AKA "Ticket")
- Authentication required, please visit this page for Authentication How To.
Parameters
- TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
- TicketID - Case number
- It is recommended advanced filter object be done outside of the API document for best results.
Responses available:
- 200
- 401
- 403
Example return:
[
{
"createAt": "2022-08-22T21:19:06.9020029",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "with an email template and enthusiasm, please",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T21:12:10.3408157",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "with an email template and enthusiasm, please",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T18:09:16.2538331",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "test yet again - from Sandy via API",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T18:08:59.7407111",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "test yet again - from Sandy via API",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:46:44.6906279",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Test via API",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:45:26.1295438",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "Test via API",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:41:58.30365",
"createdBy": 13728,
"type": 1,
"source": 1,
"body": "Test via API - The QA is pretty ok",
"user": {
"id": 13728,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:46.75",
"email": "[email protected]",
"firstName": "Sandy",
"lastName": "Silver",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": null,
"name": "Sandy Silver",
"displayName": "Sandy Silver",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:40:19.4829251",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Test via API",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:38:09.2914211",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Publicly",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:37:55.8652937",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Commented Publicly",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:37:34.5162132",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Commented Publicly",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:34:34.655333",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "Commented Publicly",
"user": {
"id": 13727,
"tenantId": 2,
"relatedUserId": null,
"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
"alias": "",
"externalId": null,
"isDisabled": false
}
},
{
"createAt": "2022-08-22T17:34:03.2094021",
"createdBy": 0,
"type": 1,
"source": 1,
"body": "Commented Publicly",
"user": null
},
{
"createAt": "2022-08-22T17:32:09.8859911",
"createdBy": 0,
"type": 1,
"source": 1,
"body": "Commented Publicly",
"user": null
},
{
"createAt": "2022-08-22T17:29:12.3459819",
"createdBy": 0,
"type": 1,
"source": 1,
"body": "",
"user": null
},
{
"createAt": "2022-08-22T17:29:07.0318955",
"createdBy": 0,
"type": 1,
"source": 1,
"body": "",
"user": null
},
{
"createAt": "2022-08-22T17:27:17.2690664",
"createdBy": 0,
"type": 1,
"source": 1,
"body": "",
"user": null
},
{
"createAt": "2022-08-05T13:23:02.0500573",
"createdBy": 13727,
"type": 1,
"source": 1,
"body": "<p>fly new comment for @Sandy </p><p><br></p><p><strong>format</strong><em> all</em> <u>the</u> <span style=\"color: rgba(230, 0, 0, 1)\">things </span><span style=\"background-color: rgba(235, 214, 255, 1)\">baby</span></p>",
"user": {
"id": 13727,
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"createdAt": "2022-08-03T17:12:20.9533333",
"email": "[email protected]",
"firstName": "Tom",
"lastName": "Smyth",
"address1": null,
"address2": null,
"city": null,
"state": null,
"postCode": null,
"phone": "867-5309",
"name": "Tom Smyth",
"displayName": "Tom Smyth",
"isAgent": true,
"organization": "",
"title": "",
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"externalId": null,
"isDisabled": false
}
}
]