This call allows adding new Workstates and associated values.

• Administration > Interaction Admin > Workstate Sets.
• Authentication required, please visit this page for Authentication How To.

Parameters

• TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
• Name - Name of new Workstate.
• Color - HTML color of Workstate bubble in the MotionCX webclient.
• Productive - This is a parameter for future reporting work.
• IsHiddenForEdit - Hides it from the Administration UI.
• IsHiddenFor Agent - Makes it not a choice in the MotionCX client pull down.
• IsDefault - This is the Workstate that the Agent receives at logging into the MotionCX client.
• It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

• 200
• 401
• 403

Example return:

{
  "id": 1007,
  "tenantId": 2,
  "name": "available"
}