/crm/external/v1/email/ticket/participants

Case (aka "Ticket") participants

Parameters

  • TenantID - How you specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
  • TicketID - Case Number
  • It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

  • 200
  • 401
  • 403

Example return:

[
  {
    "id": 11441,
    "tenantId": 22,
    "relatedUserId": null,
    "createdAt": "2022-02-17T18:29:11.4733333",
    "email": "[email protected]",
    "firstName": "An,
    "lastName": "Agent",
    "address1": null,
    "address2": null,
    "city": null,
    "state": null,
    "postCode": null,
    "phone": "70784890",
    "name": "An Agent",
    "displayName": "An Agent",
    "isAgent": true,
    "organization": "",
    "title": "",
    "alias": "",
    "externalId": null,
    "isDisabled": false
  },
  {
    "id": 13727,
    "tenantId": 22,
    "relatedUserId": null,
    "createdAt": "2022-08-03T17:12:20.9533333",
    "email": "[email protected]",
    "firstName": "Test",
    "lastName": "Agent",
    "address1": null,
    "address2": null,
    "city": null,
    "state": null,
    "postCode": null,
    "phone": "867-5309",
    "name": "Test Agent",
    "displayName": "Test Agent",
    "isAgent": true,
    "organization": "",
    "title": "",
    "alias": "",
    "externalId": null,
    "isDisabled": false
  },
  {
    "id": 1089859225,
    "tenantId": 22,
    "relatedUserId": null,
    "createdAt": "2022-05-04T22:52:45.8720223",
    "email": null,
    "firstName": null,
    "lastName": null,
    "address1": null,
    "address2": null,
    "city": null,
    "state": null,
    "postCode": null,
    "phone": "+15551234567",
    "name": null,
    "displayName": "+15551234567",
    "isAgent": false,
    "organization": null,
    "title": null,
    "alias": null,
    "externalId": null,
    "isDisabled": false
  }
]
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