Agent phone, queues, and routing information

Authentication required, please visit this page for Authentication How To.

Parameters

TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
AgentID - ID column in Administration > Users
It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

Example return:

{
  "routingProfile": {
    "id": 12,
    "name": "Automatic Pickup off",
    "description": null,
    "workstates": {
      "workstateSetId": 2,
      "defaultWorkstateId": 2
    },
    "queues": null,
    "agents": [],
    "chatChannelSettings": null,
    "caseRoutingChannelSettings": null,
    "phoneChannelSettings": {
      "metaData": {
        "allowPstn": true,
        "callParking": true
      },
      "automaticPickup": false,
      "screenRecording": false,
      "offeredTimeout": 30,
      "displayNewCasesInBackground": false
    }
  },
  "localUserName": null
}