get https://api.motioncxapps.com/irm/v1/routing-profiles
This call allows searching of existing Routing Profiles.
- Administration > Interaction Admin > Routing Profiles.
- For a list of Routing Profiles use this call.
- Authentication required, please visit this page for Authentication How To.
Parameters
- TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
- SkipCount - This is where the list starts. Ex a value of "3" will have the list start from result 4.
- MaxResultCount - This will limit the total number of results shown.
- Sorting - This allows parsing of the list by the variables in the return.
- Search - Search for particular parameter values in the return.
- It is recommended advanced filter object be done outside of the API document for best results.
Responses available:
- 200
- 401
- 403
Example return:
{
"totalCount": 2,
"items": [
{
"id": 11,
"name": "Voice Only",
"description": null,
"workstates": {
"workstateSetId": 2,
"defaultWorkstateId": 1
},
"queues": null,
"agents": [],
"chatChannelSettings": null,
"caseRoutingChannelSettings": null,
"phoneChannelSettings": null
},
{
"id": 18,
"name": " voice only",
"description": null,
"workstates": {
"workstateSetId": 2,
"defaultWorkstateId": 2
},
"queues": null,
"agents": [],
"chatChannelSettings": null,
"caseRoutingChannelSettings": null,
"phoneChannelSettings": null
}
]
}