This call allows searching of existing Routing Profiles.

• Administration > Interaction Admin > Routing Profiles.
• For a list of Routing Profiles use this call.
• Authentication required, please visit this page for Authentication How To.

Parameters

• TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
• SkipCount - This is where the list starts. Ex a value of "3" will have the list start from result 4.
• MaxResultCount - This will limit the total number of results shown.
• Sorting - This allows parsing of the list by the variables in the return.
• Search - Search for particular parameter values in the return.
• It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

• 200
• 401
• 403

Example return:

{
  "totalCount": 2,
  "items": [
    {
      "id": 11,
      "name": "Voice Only",
      "description": null,
      "workstates": {
        "workstateSetId": 2,
        "defaultWorkstateId": 1
      },
      "queues": null,
      "agents": [],
      "chatChannelSettings": null,
      "caseRoutingChannelSettings": null,
      "phoneChannelSettings": null
    },
    {
      "id": 18,
      "name": " voice only",
      "description": null,
      "workstates": {
        "workstateSetId": 2,
        "defaultWorkstateId": 2
      },
      "queues": null,
      "agents": [],
      "chatChannelSettings": null,
      "caseRoutingChannelSettings": null,
      "phoneChannelSettings": null
    }
  ]
}