/reporting/api/v1/lookup/workstates

This call shows all queues in the system from the Reporting API.

Parameters

  • There are no Parameters in this request.

Responses available

  • 200
  • 401
  • 403

Example return:

{
  "resultCode": 0,
  "resultCodeName": "Success",
  "data": [
    {
      "id": 4,
      "name": "ACW",
      "description": "",
      "color": "#ffb822",
      "productive": true,
      "isHiddenForAgent": true,
      "isDefault": true,
      "isDeleted": false
    },
    {
      "id": 1,
      "name": "Available",
      "description": "",
      "color": "#1dc9b7",
      "productive": true,
      "isHiddenForAgent": false,
      "isDefault": true,
      "isDeleted": false
    },
    {
      "id": 3,
      "name": "Logged Out",
      "description": "",
      "color": "#fd397a",
      "productive": false,
      "isHiddenForAgent": false,
      "isDefault": true,
      "isDeleted": false
    },
    {
      "id": 0,
      "name": "Null",
      "description": "",
      "color": "#ffb822",
      "productive": false,
      "isHiddenForAgent": true,
      "isDefault": true,
      "isDeleted": false
    },
    {
      "id": 1001,
      "name": "Test Workstate",
      "description": null,
      "color": "#e920f7",
      "productive": false,
      "isHiddenForAgent": false,
      "isDefault": false,
      "isDeleted": true
    },
    {
      "id": 2,
      "name": "Unavailable",
      "description": "",
      "color": "#ffb822",
      "productive": false,
      "isHiddenForAgent": false,
      "isDefault": true,
      "isDeleted": false
    }
  ],
  "dataType": "WorkstateResult",
  "hasPaging": false
}
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