Case (AKA "Ticket") statuses

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Parameters

TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

Example return:

[
  {
    "id": 0,
    "name": "Open",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": true,
    "merged": false
  },
  {
    "id": 1,
    "name": "Closed",
    "closed": true,
    "closedDefault": true,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 2,
    "name": "Waiting for More Info",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 3,
    "name": "Hold",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 4,
    "name": "Rejected",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 5,
    "name": "Working",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 6,
    "name": "Waiting for Confirmation",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  },
  {
    "id": 7,
    "name": "Needs Escalation",
    "closed": false,
    "closedDefault": false,
    "newTicketDefault": false,
    "merged": false
  }
]