Agent Dispositions from Reporting API

A disposition describes the outcome of a call/agent interaction. Categorical Reason of the interaction. The disposition is a way to encode the purpose for the interaction. Also, call driver, closing code.
Authentication required, please visit this page for Authentication How To.

Parameters

No Parameters in this request.

Responses available:

Example return:

{
  "resultCode": 0,
  "resultCodeName": "Success",
  "data": {
    "dispositionSets": [
      {
        "id": 7,
        "displayName": "Root",
        "parentId": null
      },
      {
        "id": 8,
        "displayName": "Test Tree",
        "parentId": null
      }
    ],
    "dispositions": [
      {
        "id": 14,
        "name": "bug identified",
        "dispositionSetId": 7
      },
      {
        "id": 12,
        "name": "test",
        "dispositionSetId": 7
      },
      {
        "id": 15,
        "name": "Test Disposition",
        "dispositionSetId": 8
      },
      {
        "id": 13,
        "name": "User Error",
        "dispositionSetId": 7
      }
    ]
  },
  "dataType": "DispositionResult",
  "hasPaging": false
}