/crm/external/v1/queues

get https://api.motioncxapps.com/crm/external/v1/queues

Queues

Authentication required, please visit this page for Authentication How To.
Administration > Interaction Admin > Queues.

Parameters

TenantID - How your specific customer instance is identified, this will be a number. Find this in the app Help (?) icon > MotionCX Voice > Tenant:
emailinput - Search via email
It is recommended advanced filter object be done outside of the API document for best results.

Responses available:

Example return:

[
  {
    "id": 2087,
    "tenantId": 2,
    "name": "company Test Q1 Service",
    "description": "For IVR Build testing",
    "allowWebCreate": true,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": false,
    "requireLockDuration": null,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 5,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2088,
    "tenantId": 2,
    "name": "company Test Q2 Sales",
    "description": null,
    "allowWebCreate": true,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": true,
    "requireLockDuration": 5,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 0,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2089,
    "tenantId": 2,
    "name": "company Test Q3 Gift Card",
    "description": null,
    "allowWebCreate": true,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": true,
    "requireLockDuration": 5,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 5,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2090,
    "tenantId": 2,
    "name": "company Test Q4 Stores",
    "description": null,
    "allowWebCreate": true,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": true,
    "requireLockDuration": 5,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 5,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2091,
    "tenantId": 2,
    "name": "company Test Q5 Weddings",
    "description": null,
    "allowWebCreate": true,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": true,
    "requireLockDuration": 5,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 5,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2051,
    "tenantId": 2,
    "name": "Chat",
    "description": "here we go",
    "allowWebCreate": true,
    "allowPublicWebCreate": true,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": true,
    "suppressEmailStatusChanged": true,
    "suppressEmailCreate": true,
    "suppressEmailInternalComment": true,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": true,
    "requireLock": true,
    "requireLockDuration": 5,
    "allowQueueTransfer": true,
    "enableDispositions": false,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": true,
    "acwTime": 0,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2073,
    "tenantId": 2,
    "name": "Conditonal Field Testing",
    "description": "Description for 'Conditional Field Testing queue' - ID 2073",
    "allowWebCreate": true,
    "allowPublicWebCreate": true,
    "allowEmailCreate": false,
    "emailInput": "My",
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": false,
    "suppressEmailCreate": false,
    "suppressEmailInternalComment": false,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": false,
    "requireLock": false,
    "requireLockDuration": null,
    "allowQueueTransfer": true,
    "enableDispositions": false,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": true,
    "acwTime": 0,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2086,
    "tenantId": 2,
    "name": "Voice Inbound",
    "description": "test description for voice inbound queue",
    "allowWebCreate": false,
    "allowPublicWebCreate": false,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": false,
    "suppressEmailCreate": false,
    "suppressEmailInternalComment": false,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": false,
    "requireLock": false,
    "requireLockDuration": null,
    "allowQueueTransfer": true,
    "enableDispositions": true,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": false,
    "acwTime": 5,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 2
  },
  {
    "id": 2080,
    "tenantId": 2,
    "name": "My IB Email",
    "description": "Test queue for inbound email ",
    "allowWebCreate": true,
    "allowPublicWebCreate": true,
    "allowEmailCreate": true,
    "emailInput": "My@My.email.com",
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": false,
    "suppressEmailCreate": false,
    "suppressEmailInternalComment": false,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": false,
    "requireLock": false,
    "requireLockDuration": null,
    "allowQueueTransfer": true,
    "enableDispositions": false,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": true,
    "acwTime": 0,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  },
  {
    "id": 2074,
    "tenantId": 2,
    "name": "My Queue",
    "description": "My test queue",
    "allowWebCreate": true,
    "allowPublicWebCreate": true,
    "allowEmailCreate": false,
    "emailInput": null,
    "suppressEmailAll": false,
    "suppressEmailInternal": false,
    "suppressEmailStatusChanged": false,
    "suppressEmailCreate": false,
    "suppressEmailInternalComment": false,
    "suppressEmailPublicComment": false,
    "suppressEmailClosed": false,
    "requireLock": false,
    "requireLockDuration": null,
    "allowQueueTransfer": true,
    "enableDispositions": false,
    "requireDispositionOnCaseClose": false,
    "requireCommentOnStatusChange": true,
    "acwTime": 0,
    "requireContactOnCaseSave": false,
    "commentParticipantSetting": 0
  }
]

Responses

401

Unauthorized

403

Forbidden

Language

Credentials

Header

URL


xxxxxxxxxx
1
curl --request GET \
2
     --url https://api.motioncxapps.com/crm/external/v1/queues \
3
     --header 'accept: application/json'

Click Try It! to start a request and see the response here! Or choose an example:

text/plain

application/json

text/json

Queues

Parameters

Responses available:

Example return:

200Success