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v1.0
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Documentation
Getting Started with MotionCX
Authentication
Reporting.AppService
Legacy
/reporting/crm/v1/reports
get
/reporting/ir/v1/reports
get
ReportingApi
/reporting/api/v1/lookup/queues
get
/reporting/api/v1/lookup/queues
post
/reporting/api/v1/lookup/workstates
get
/reporting/api/v1/lookup/workstates
post
/reporting/api/v1/lookup/timezones
get
/reporting/api/v1/lookup/timezones
post
/reporting/api/v1/lookup/dispositions
get
/reporting/api/v1/lookup/dispositions
post
/reporting/api/v1/lookup/case-statuses
get
/reporting/api/v1/lookup/case-statuses
post
/reporting/api/v1/lookup/custom-fields
get
/reporting/api/v1/lookup/custom-fields
post
/reporting/api/v1/lookup/agents
get
/reporting/api/v1/lookup/agents
post
/reporting/api/v1/case/details
post
/reporting/api/v1/case/aggregates
post
/reporting/api/v1/interaction/details
post
/reporting/api/v1/interaction/messages
post
/reporting/api/v1/interaction/aggregates
post
/reporting/api/v1/report-message/details
post
/reporting/api/v1/agent-workstate-events/details
post
/reporting/api/v1/agent/workstate/rollup
post
/reporting/api/v1/agent/login/rollup
post
/reporting/api/v1/agent/list
post
/reporting/api/v1/survey/details
post
/reporting/api/v1/survey/aggregates
post
Reporting API Field Definitions
Reporting Date Range Handling
Reporting Filters
Reporting Aggregation
ReportingApiEnumLookup
/reporting/api/v1/lookup/conversation-ended-reasons
get
/reporting/api/v1/lookup/conversation-ended-reasons
post
/reporting/api/v1/lookup/agent-state-tracking-types
get
/reporting/api/v1/lookup/agent-state-tracking-types
post
/reporting/api/v1/lookup/agent-substate-types
get
/reporting/api/v1/lookup/agent-substate-types
post
/reporting/api/v1/lookup/report-message-event-types
get
/reporting/api/v1/lookup/report-message-event-types
post
/reporting/api/v1/lookup/workflow-message-event-types
get
/reporting/api/v1/lookup/workflow-message-event-types
post
/reporting/api/v1/lookup/report-message-event-type-reasons
get
/reporting/api/v1/lookup/report-message-event-type-reasons
post
/reporting/api/v1/lookup/call-directions
get
/reporting/api/v1/lookup/call-directions
post
ReportingDefinition
/reporting/api/v1/definition/interaction
get
/reporting/api/v1/definition/interaction
post
CRM.External.AppService
Contacts
/crm/external/v1/contacts
get
/crm/external/v1/contacts
post
Email
/crm/external/v1/email/ticket/participants
get
/crm/external/v1/email/ticket/comments-total
get
/crm/external/v1/email/ticket/comments
post
Queue
/crm/external/v1/queue
get
/crm/external/v1/queue/fields
get
Queues
/crm/external/v1/queues
get
Statuses
/crm/external/v1/statuses
get
Survey
/crm/external/v1/survey
get
/crm/external/v1/survey
patch
Surveys
/crm/external/v1/surveys
post
Ticket
/crm/external/v1/ticket
get
/crm/external/v1/ticket/comments
get
/crm/external/v1/ticket/subtasks
get
/crm/external/v1/ticket/surveys
get
Tickets
/crm/external/v1/tickets
get
B2C.AppService
ApiKey
/b2c/v1/api-key
get
User
/b2c/v1/user
get
/b2c/v1/session
get
/b2c/v1/user/session
get
/b2c/v1/user/tenantSwitch
post
/b2c/v1/user/mcx-permissions
get
IRM.AppService
Agents
/irm/v1/agent
get
/irm/v1/agent
patch
/irm/v1/agents
get
/irm/v1/agents
put
Channels
/irm/v1/channels
get
/irm/v1/channels
post
/irm/v1/channels
patch
DialPhonePatterns
/irm/v1/phone-dial-patterns
post
/irm/v1/phone-dial-patterns
patch
/irm/v1/phone-dial-patterns
delete
PhoneExtension
/ir/v1/phone-extension
patch
/ir/v1/phone-extension
delete
PhoneExtensions
/irm/v1/phone-extensions
get
/irm/v1/phone-extensions/is-available
get
RoutingProfile
/irm/v1/routing-profile
get
/irm/v1/routing-profile
post
/irm/v1/routing-profile
patch
/irm/v1/routing-profile
delete
RoutingProfiles
/irm/v1/routing-profiles
get
RoutingQueues
/irm/v1/routing-queues
get
Workstates
/irm/v1/workstates
get
/irm/v1/workstates
post
/irm/v1/workstates
delete
WorkstateSets
/irm/v1/workstate-sets
get
/irm/v1/workstate-sets
post
/irm/v1/workstate-sets
patch
/irm/v1/workstate-sets
delete
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