Disabling Contacts

Disabling contacts is helpful if you no longer want a contact available for association to a case but would like to retain the contacts case history. Disabling a contact does not delete the contact or it's association to cases, and the contact can be re-enabled at a later time if needed.

Disabling Contacts

To disable a contact, navigate to the Contacts page and click the Actions button next to the contact, then select Disable. The contact will now be disabled.

View Disabled Contacts

To view a disabled contact, navigate to the Contacts page and toggle on Show Disabled. The contacts list will update and display all enabled and disabled contacts.

Enabling Contacts

To enable a previously disabled contact, locate the contact on the Contacts page by toggling on Show Disabled. Click the Actions button next to the disabled contact and select Enable. The contact will be enabled and available again for association to cases.