Chat Window Icons

At the bottom of the Chat window, there are two feature that users have access to. Users are able to upload pictures or files into an interaction using the "paperclip" icon, they also have the ability to use the Response Library by clicking on the "open book" icon.

                                             _ Paperclip Icon_

The Response Library allows users to easily insert a greeting and/or closing into the customer chat thread. After making a selection, clicking 'Insert' will place the chosen template into the text box. Users can also customize the preset text by adding names or other relevant details as needed. Please see Response Library.