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Product Guide
API Reference
v1.0
Product Guide
v1.0
Product Guide
API Reference
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Getting Started
Introduction
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MotionCX Status
MotionCX Web Portal
Logging In
Navigation & Controls
User Profile
Dashboards
Dashboard Customization
Dashboard Widgets
Lock Page Display
Case Management
Create New Case
Searching Cases
Filter Library
Viewing Cases
Case Locking
Case Fields
Case Statuses
Case Actions
Case Comments
Case Subtasks
Case Files
Case History
Case Transcript
Merge Cases
Favorite Cases
Bulk Updating
Contact Records
Search Contacts
View Contacts
Contact Case History
Edit Contacts
Create New Contact
Merging Contacts
Disabling Contacts
Delete Contacts
Queues
Queue Status
View Status
Reporting
Reporting Training Videos
Managing Interactions
Workstates
Active Interactions
Interaction Channels
Chat Interactions
SMS interactions
SMS Monitor
SMS Join Interaction
Chat Join Interaction
Chat Window Icons
Chat Monitor
MotionCX Administration
General Administration
Data Lists
Queues
Queue Admin
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Response Library
Roles
Permissions
Support Portal
Teams
Users
Data Retention
Case Administration
Fields
Dispositions
Case Statuses
Creating New Status
Interaction Administration
Customer Client
Dial Patterns
Hours of Operation
Interaction Channels
Phone Extensions
Ring Groups
Routing Profiles
Whisper Feature
Capacity Blocker Feature
Workstate Sets
Recordings
MotionCX Agent Softphone
Getting Started
Softphone Installation & Updating
Logging In
Navigation & Layout
Settings
Audio Devices
Phone Types
Using The MotionCX Softphone
Workstates
Inbound Calls
Outbound Calls
Basic Call Controls
Conferencing
Transfers
Pause Call Recording
Case Management
History
Contacts
Destinations
Call Parking
Clearing Stuck Calls
AI Transcription
Settings > Transcription Test
Settings > Sentiment Test
Transcription Permission Via User Role
Visibility of Transcription Via Cases
troubleshooting
General Troubleshooting
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