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Product Guide API Reference

v1.0

Product Guide

v1.0Product Guide API Reference

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Getting Started

Introduction
Need Help?
MotionCX Status

MotionCX Web Portal

Logging In
Navigation & Controls
User Profile
Dashboards
Case Management
Contact Records
Queues
- Queue Status
- View Status
Reporting
- Reporting Training Videos
Managing Interactions

MotionCX Administration

General Administration
Case Administration
- Fields
- Dispositions
Interaction Administration

MotionCX Agent Softphone

Getting Started
Settings
- Audio Devices
- Phone Types
Using The MotionCX Softphone

troubleshooting

General Troubleshooting

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Transcirption Permission Via User Role

Updated about 16 hours ago

Settings > Sentiment Test

Visibility of Transcirption Via Cases